At WePins, we are committed to providing our customers with global, world-class service. Given the difficult situation surrounding COVID-19, we wanted to alert you to some potential changes that could affect the shipping delays.
First, we want to reassure you that we have a thorough business continuity plan, and that all the usual service and support will still be available.
Since many countries have closed their borders, we decided to change the delivery method to a slower, but more reliable method. Consequently, shipping delays can go from 30-50 days. However, in some cases, it can go up to 90 days.
We are committed to providing you with the best support possible during this uncertain time.
Thank you for your understanding and stay safe,
- Once processed, all orders are final sales. Our processing time is 24 hours. Therefore, you have 24 hours to contact us to cancel your order.
- Cancelled orders are automatically refunded on the credit card used to make the payment. Usually, this process can take 3-5 business days.
- If the product we sent you is defective, we can either ship another one to you or refund your order. For that, you need to send us a picture and a description of the defective product at firstname.lastname@example.org.